Erin Jones


With over fifteen years of experience in customer relations and technology support, Erin is no stranger to problem solving.  Whether it’s technology related or has to do with customer service, Erin loves a good challenge.

Erin became interested in reputation management after meeting reputation superstar Andy Beal at an industry conference.  One great session on ORM, and she was hooked!  After attending several more of Andy’s conferences and training sessions, she left the world of agency project management and joined her mentor over at Trackur as their Director of Community Relations.   One of Erin’s favorite things about her position at Trackur has been getting to know her customers via a variety of social media channels.

Shortly after starting work with Trackur, Erin realized that she had found her niche.  Continually fascinated with the combination of social media and online reputation management, Trackur proved to be a perfect fit.  In addition to working with the best in the business, Erin was given the opportunity to share her love of ORM at PubCon in 2013.  She hopes to follow that up with many more speaking and training engagements in the upcoming years.

Her background in customer service is extensive.  Working to ensure great customer support in a variety of settings – from a ski resort to an ISP, and many places in between, Erin loves helping people get what they are looking for.  Whether that is personal challenges or professional goals, she’s happy to lend a hand.  She also loves getting to know people and making new friends, so don’t be afraid to give her a shout online, or stop and say hi if you see her at a conference or event!

When she’s not tackling client challenges and building brands online, Erin loves travel, photography, good coffee, and spending time with her family.  Erin lives in Colorado with her husband, two young children, and two dogs who are quite sure that they’re human.

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