re·fined

If you want to improve your online reviews, you need to improve your customer feedback loop

We don’t just advise clients on how to improve their online review profile, we show them strategies for ensuring they get less negative reviews in the first place! One of the biggest is to put in place touch points with customers and stakeholders so that, if they are upset, they can connect directly with you and be heard–instead of grabbing a social megaphone.