Archives Andy Beal

86% of local consumers read online reviews, 40% are deterred by negative ones, 89% look at your replies, and more!

BrightLocal has come out with their annual Local Consumer Review Survey for 2018. If you’re looking for some meaty stats that relate to local businesses, then you should go take a look.

If you’re the TL;DR kind of person, then they also share a good summary. However, if you’re in the online reputation management space and want to see the visuals for the stats that caught our attention, we’ve got you covered!

Only 14% of potential customers never read online reviews of your business.

68% of customers are influenced by positive reviews and 40% deterred by negative reviews.

78% trust online reviews as long as they show signs of being trustworthy.

89% of potential customers look at how you reply to a review!

You need at least 3 stars before most customers would consider doing business with you.

Hat tip: SEL

Google Reputation Repair Kit – Tips & Advice

Without doubt, our most popular reputation management service is our Google Reputation Repair service. We like to think that we’re pretty good at cleaning up a damaged Google reputation, but we’re a small team so only work with a few select clients at any one time.

That doesn’t mean we can’t help everyone else clean-up their Google reputation! We put together our Google Reputation Repair Kit infographic to outline the key strategies when trying to fix your search engine reputation.

(Skip below for the text version of our Google Reputation Repair Kit)

Google Reputation Repair Kit Infographic

Google Reputation Repair Kit


Conduct a Google Audit – build a spreadsheet of the top 30 results for your reputation.

S.W.O.T. Analysis – analyze your Strengths, Weaknesses, Opportunities, and Threats.

Asset Assessment – identify web content you own (website), control (social profile), or influence (partner profile).

88% of consumers say they trust online reviews as much as personal recommendations. (Source BrightLocal)


Superbrand to the Rescue – If your website is #1 in Google for your reputation, whatever else you link to benefits from your Superbrand.

Avoid Pronouns – avoid using “we” or “us” and instead write bios and profiles in the third person.

Be Exceptional – create new authentic web content that shows why you should be trusted again. E.g. White papers, ebooks, videos, and infographics.

Expand Your Audience – collaborate with non-profits, associations, and business partners to expand the reach of your reputation.

Push negative results from the first page of Google—less than 10% of searchers look at page two. (Source: Chitika)


Keep Going – continually review your Google reputation, create exceptional content, and engage your audience.

Remember! Your reputation will only ever be as strong as your character:

“Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing.” Abraham Lincoln

Need more help fixing your Google reputation? Download your free copy of Repped: 30 Days to a Better Online Reputation or contact us for a free consultation.

Andy Beal to share Reputation Roadkill stories in Los Angeles


Andy Beal Keynote Digital Summit LA

Reputation Refinery CEO Andy Beal will kick off the Digital Summit LA conference on April 5th, by sharing some of the past year’s biggest reputation blunders. As the author of two books on online reputation management, Andy will walk audience members through the top 10 biggest mistakes you can make with your own reputation, tactics for avoiding making the same missteps, and lessons you can learn from those that have done things right.

There are still some seats available for the event and you can save $50 off the already value-priced registration, when you use discount code “ANDY50”.

See you there!

Reputation Research: Hillary Clinton loses favor with apology, Ben Carson more liked than Trump

2015 Presidential Candidate Social Media Sentiment

Over the past month, we have been using our Trackur social media monitoring to keep an eye on the conversations about the gazillion candidates vying to be the next President of the United States.

Trackur provides automated sentiment analysis, so we were able to determine some interesting stats:

1. Hillary Clinton wipes out previous gains with her email server apology.

Clinton had seen her positive sentiment scores increase from 6% to 8% over the past month. However, early indications suggest that has been wiped out with her ABC apology last night–her positive rating dropped back down to 6%, while her negative sentiment increased from 21% to 30%!

2. Ben Carson makes the most positive impression of all candidates.

Dr. Ben Carson has doubled his positive sentiment score over the past month, increasing from 9% to 18% positive sentiment.

3. Bernie Sanders and Donald Trump are neck and neck.

Both Sanders and Trump saw impressive jumps in their positive sentiment. Sen. Sanders is up from 7% to 15%, while Trump climbs from 8% to 15%.

4. Ted Cruz is the biggest loser.

Senator Cruz saw his positive score freefall from 29% to 13% over the past month. Most of that shifted over to “neutral” sentiment, suggesting voters are more undecided about Cruz than before.

5. The Donald dominates all social media conversations.

Not surprisingly, Donald Trump dominates all of the conversations we monitored. 13% of all conversations included Trump, the next closest were both Cruz and Clinton–tying for 9%. Gov. John Kasich had the fewest conversations with just 4%.

We’ll continue to monitor the social media chatter and bring you an update next month. And remember, whether you are a presidential candidate or not, we can help build a positive online reputation for you!

Dataset: 700,000 social media posts analyzed between 8/11/15 and 9/9/15.